Terms of service
Last updated: September 10, 2026
HighTouch Sales Inc., doing business as HUMANS (“HUMANS,” “we,” “us,” or “our”), operates this website, online store, and related information, content, features, tools, products, and services (collectively, the “Services”).
These Terms of Service (“Terms”) govern your access to and use of the Services and your purchase of products from HUMANS.
By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.
Eligibility and Accounts
The Services are intended for adults age 18 and older. By placing an order or creating an account, you represent that you are at least 18 years old and legally able to enter into a binding agreement.
You are responsible for providing accurate, current, and complete information and for maintaining the confidentiality of your account credentials. You are responsible for activity occurring through your account.
We reserve the right to refuse service, cancel accounts, or limit access to the Services where reasonably necessary to prevent fraud, misuse, or violations of these Terms.
Our Products
HUMANS sells dietary supplements intended for adult use.
We make reasonable efforts to display and describe our products accurately. However, product packaging, colors, appearance, ingredients, or other details shown on the website may change from time to time or may appear differently depending on your device.
Product descriptions, pricing, availability, promotions, and quantities are subject to change without notice. We reserve the right to discontinue products, limit quantities, or refuse or cancel orders where reasonably necessary.
Statements regarding our dietary supplement products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Information provided through the Services is for general informational purposes and is not intended as a substitute for professional medical advice, diagnosis, or treatment. You should consult an appropriate healthcare professional regarding questions about your health or the use of dietary supplements.
Orders
Placing an order constitutes an offer to purchase products from HUMANS. We reserve the right to accept, decline, limit, or cancel an order for reasons including product availability, suspected fraud, pricing or listing errors, or violations of these Terms.
An order is not considered accepted until payment has been successfully processed and we have confirmed the order.
If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.
You agree that the information you provide in connection with an order, including your billing, shipping, and payment information, is accurate and complete.
Pricing and Payment
Prices, promotions, subscription savings, discounts, and offers may change from time to time.
The amount charged for an order will be the amount presented to you at checkout, including any applicable taxes.
Unless otherwise stated, HUMANS currently provides free standard shipping on eligible orders shipped within the United States.
You authorize HUMANS and our payment providers to charge the payment method you provide for purchases, subscriptions, taxes, and other amounts clearly disclosed to you at the time of purchase.
You represent that you are authorized to use the payment method provided.
Subscriptions and Automatic Renewal
If you enroll in a HUMANS subscription, your subscription will automatically renew at the frequency and price disclosed to you when you subscribe unless you pause, skip, or cancel it before the applicable order is processed.
By purchasing a subscription, you authorize HUMANS and our payment providers to automatically charge your selected payment method for recurring subscription orders until you cancel.
You may manage, pause, skip, or cancel your subscription through your customer account or by contacting us at support@tryhumans.com.
To prevent an upcoming subscription order from being charged or fulfilled, any cancellation, pause, or other change must be completed before that order has been processed.
We will provide subscription disclosures, confirmations, renewal notices, and cancellation options as required by applicable law.
Promotional pricing may apply only to the initial subscription order unless otherwise stated. Future subscription orders may be charged at the then-applicable recurring price disclosed when you enrolled or as subsequently communicated to you in accordance with applicable law.
Cancelling a subscription does not automatically cancel or refund an order that has already been processed.
Subscription purchases are also subject to our Refund Policy and Cancellation Policy.
90-Day Money-Back Guarantee
HUMANS offers a 90-Day Money-Back Guarantee subject to the eligibility requirements and limitations described in our Refund Policy.
The guarantee applies to one bottle of Clarity50+ from a customer's first order only, whether purchased individually, as part of a multi-bottle order, or through a subscription.
For a multi-bottle first order, the maximum refund under the guarantee is limited to the actual per-bottle price paid for one bottle after applicable discounts or promotions. Additional bottles from the same order are not covered by the guarantee.
For subscriptions, only one bottle from the initial subscription order is eligible. Subscription renewals and subsequent shipments are not covered, even if they are billed or delivered within the original 90-day guarantee period.
The guarantee is limited to one claim per customer or household and does not reset with subsequent purchases, cancellations, or new subscriptions.
Eligible requests must be submitted within 90 days of delivery of the customer's first order and are subject to the complete terms of our Refund Policy.
Damaged, Defective, Missing, or Incorrect Orders
Issues involving damaged, defective, missing, or incorrect products are handled separately from the 90-Day Money-Back Guarantee.
If an order arrives damaged, defective, or incorrect, please contact support@tryhumans.com within 7 days of delivery with your order number and information reasonably necessary for us to review the issue, which may include photographs.
Please review our Refund Policy for additional information.
Shipping and Delivery
HUMANS currently ships only within the United States.
Shipping and delivery estimates are estimates only and are not guaranteed. Delivery times may be affected by carriers, weather, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address before your order is processed.
Risk of loss for products purchased from HUMANS passes to you upon delivery to the shipping address provided with your order, except where otherwise required by applicable law.
Additional shipping terms are described in our Shipping Policy.
Intellectual Property
The Services and their content, including text, graphics, logos, product names, designs, photographs, videos, software, trademarks, and other materials, are owned by or licensed to HUMANS and are protected by applicable intellectual property laws.
You may use the Services only for your personal, non-commercial use.
You may not reproduce, copy, modify, distribute, sell, license, publish, commercially exploit, or otherwise use HUMANS content without our prior written permission, except as permitted by applicable law.
Nothing in these Terms grants you any ownership interest in HUMANS intellectual property.
Reviews, Feedback, and User Content
If you voluntarily submit a review, testimonial, photograph, comment, feedback, suggestion, idea, or other content to HUMANS, you represent that you have the right to provide that content and that it does not violate the rights of any third party.
You grant HUMANS a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use content you voluntarily submit in connection with operating, improving, and promoting HUMANS and our products, subject to applicable law.
This provision does not transfer ownership of your content to HUMANS.
We may remove or decline to publish content that we reasonably believe is unlawful, fraudulent, misleading, abusive, infringing, or otherwise inappropriate.
Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, applications, payment providers, subscription platforms, social media platforms, or other services.
Third-party services are governed by their own terms and privacy practices. HUMANS is not responsible for the content, availability, security, accuracy, or practices of third-party services.
Your use of third-party services is at your own risk and subject to the applicable third party's terms.
Errors, Inaccuracies, and Omissions
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, availability, shipping, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.
If an order is cancelled because of a material pricing or listing error after you have been charged, we will refund the applicable amount to your original payment method.
Prohibited Uses
You may not use the Services:
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For any unlawful or fraudulent purpose.
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To violate applicable laws or regulations.
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To infringe or violate the intellectual property or other rights of HUMANS or another person.
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To submit false, misleading, fraudulent, or abusive information.
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To interfere with the security, functionality, or operation of the Services.
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To introduce malicious code, viruses, or other harmful technologies.
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To scrape, crawl, reproduce, or commercially exploit the Services without authorization.
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To impersonate another person or misrepresent your identity.
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To abuse promotions, subscriptions, refunds, or the 90-Day Money-Back Guarantee.
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To engage in conduct that harms HUMANS, our customers, service providers, or others.
We may suspend or terminate access to the Services where we reasonably believe these Terms have been violated.
Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR ANY EXPRESS GUARANTEES PROVIDED BY HUMANS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
HUMANS DOES NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, OR OTHER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HUMANS, HIGHTOUCH SALES INC., AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HUMANS FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless HUMANS, HighTouch Sales Inc., and their affiliates, directors, officers, employees, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful misuse of the Services, your violation of these Terms, or your infringement of another person's rights.
Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes that qualify for small-claims court or claims that cannot lawfully be required to be arbitrated, you and HUMANS agree that disputes, claims, or controversies arising out of or relating to these Terms, the Services, or purchases from HUMANS will be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Arbitration will take place on an individual basis. To the fullest extent permitted by applicable law, you and HUMANS waive the right to have covered disputes heard by a jury or resolved as part of a class, collective, consolidated, or representative proceeding.
Nothing in this section prevents either party from bringing an individual claim in small-claims court where the claim qualifies.
Nothing in these Terms prevents you from seeking public injunctive relief in a court of competent jurisdiction where applicable law provides that the right to seek such relief cannot be waived or required to be arbitrated.
Unless the parties agree otherwise or applicable arbitration rules require a different location, arbitration may be conducted remotely, by telephone, through written submissions, or at a reasonably convenient location.
You may opt out of this arbitration agreement by emailing support@tryhumans.com within 30 days of your first purchase. Your email must include the subject line “Arbitration Opt-Out”, your full name, the email address associated with your order, and your order number.
Opting out of arbitration will not affect your purchase, subscription, account, or ability to use the Services.
Governing Law
Except for the arbitration agreement, which is governed by the Federal Arbitration Act, these Terms and disputes arising from them will be governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent that the mandatory laws of your state of residence apply and cannot lawfully be waived.
For disputes that are not subject to arbitration and do not qualify for small-claims court, you and HUMANS consent to jurisdiction in the applicable state or federal courts located in Orange County, California, except where applicable law requires otherwise.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary, and the remaining provisions will remain in full force and effect.
If any portion of the arbitration agreement is determined to be unenforceable, the effect of that determination will be governed by applicable law and the remainder of the arbitration agreement will remain effective to the extent permitted.
No Waiver
If HUMANS does not enforce a provision of these Terms in a particular instance, that does not constitute a waiver of our right to enforce that provision in the future.
Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Cancellation Policy, and other policies expressly incorporated by reference, constitute the agreement between you and HUMANS regarding your use of the Services and purchases from us.
If a specific policy governs a particular issue, the more specific policy will control with respect to that issue.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.
When these Terms are updated, we will revise the “Last updated” date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent before material changes become effective.
Contact Information
Questions about these Terms or our Services can be sent to:
HUMANS (HighTouch Sales Inc.)
Email: support@tryhumans.com
Mailing address:
1968 S. Coast Hwy #3059
Laguna Beach, CA 92651
USA