Cancellation policy

Subscriptions

When you purchase a subscription from HUMANS, you authorize automatic recurring deliveries and charges based on the delivery frequency and pricing disclosed at checkout.

Your payment method will be charged automatically for each renewal order unless you pause, skip, or cancel your subscription before the applicable order is processed.

You may manage, pause, skip, or cancel your subscription at any time through your customer account. You may also contact us at support@tryhumans.com for assistance with your subscription.

For the fastest way to ensure a cancellation or change takes effect before your next renewal, we recommend managing your subscription directly through your customer account.

Cancellation applies to future subscription orders. Cancelling, pausing, or changing a subscription does not automatically cancel or refund an order that has already been processed, charged, or shipped.

If you believe you created multiple subscriptions unintentionally, contact us as soon as possible. We will make reasonable efforts to assist with subscriptions or orders that have not yet been processed.

Any introductory, promotional, or discounted subscription pricing applies only as described at the time of purchase. Future subscription orders will be charged at the recurring price disclosed when you enrolled, unless otherwise communicated in accordance with applicable law.

Refund eligibility for subscription purchases is governed by our Refund Policy. Subscription renewals and subsequent shipments are not covered by our 90-Day Money-Back Guarantee.

One-Time Purchases

One-time purchases may begin processing shortly after an order is placed.

If you need to cancel or change a one-time order, contact us at support@tryhumans.com as soon as possible. We will make reasonable efforts to assist before the order is processed, but we cannot guarantee that an order can be changed or cancelled once fulfillment has begun.

Refusing delivery, failing to accept delivery, or allowing a package to be returned to sender does not constitute cancellation of an order. Please review our Shipping Policy for additional information regarding refused, unclaimed, or returned-to-sender shipments.

Changes to Subscription Terms

We may change subscription pricing or other subscription terms from time to time.

Where required by applicable law, we will provide notice of material changes and information about how to manage or cancel your subscription.

Contact Us

For subscription or cancellation questions, contact us at:

HUMANS (HighTouch Sales Inc.)
support@tryhumans.com
1968 S. Coast Hwy #3059
Laguna Beach, CA 92651
United States