Shipping policy
HUMANS currently ships orders within the United States. Orders are fulfilled and shipped from our U.S. fulfillment partner.
Free Shipping
HUMANS currently provides free standard shipping on eligible orders within the United States unless otherwise stated at checkout.
Although standard shipping may be provided at no charge to the customer, HUMANS incurs shipping and fulfillment costs when an order is processed and shipped.
Order Processing
Orders are typically processed within 1–2 business days after they are placed.
Processing times may be longer during holidays, promotional periods, periods of unusually high order volume, or due to circumstances outside our reasonable control.
Once an order has been processed for fulfillment, we may be unable to cancel the order or change the products, quantity, or shipping information associated with it.
Multiple Orders and Subscriptions
Each order or subscription created by a customer is processed separately unless otherwise stated.
If a customer places multiple orders or creates multiple subscriptions, each successfully processed order may result in a separate charge and shipment.
Pausing, skipping, or cancelling a subscription affects future eligible renewal orders only. It does not automatically cancel or refund an order that has already been processed or shipped.
If you believe you have accidentally placed duplicate orders or created multiple subscriptions, contact us at support@tryhumans.com as soon as possible. We will make reasonable efforts to assist you before the applicable orders are processed, but we cannot guarantee cancellation once fulfillment has begun.
Delivery Times
Delivery typically takes 3–5 business days after an order has shipped.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier performance, weather, holidays, service interruptions, or other circumstances outside our reasonable control.
Tracking information will be provided when available after your order ships.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us at support@tryhumans.com as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
If an order cannot be delivered or is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for reasonable additional shipping, return-to-sender, or replacement costs.
Refused or Unclaimed Deliveries
Refusing delivery of an order, failing to accept delivery, declining to collect a package, or allowing a package to be returned to sender does not constitute a cancellation of the order and does not automatically entitle the customer to a refund.
This applies to both one-time purchases and subscription orders that were validly placed and processed before cancellation, pause, or other subscription changes were made.
If a package is returned to us because delivery was refused, the package was unclaimed, or the customer otherwise failed to accept delivery, contact us at support@tryhumans.com.
At our discretion, and after the returned package has been received and reviewed, we may arrange reshipment or issue a refund. Any refund may be reduced by the actual outbound shipping, return-to-sender, carrier, or other shipping costs incurred by HUMANS as a result of the refused or unclaimed delivery, except where prohibited by applicable law.
If reshipment is requested, the customer may be responsible for the additional shipping cost.
Orders that are refused, unclaimed, or returned to sender without prior authorization are not eligible for a refund under our 90-Day Money-Back Guarantee solely because the delivery was refused or unclaimed.
Delayed, Lost, or Missing Packages
Carrier delays may occur after an order has shipped and may be outside HUMANS' control.
If your tracking information has not updated for an extended period, your package appears to be lost in transit, or you have another delivery issue, contact us at support@tryhumans.com with your order number so we can review the shipment and assist you.
Title and risk of loss for products purchased from HUMANS transfer to you upon delivery to the shipping address provided with your order, except where otherwise required by applicable law.
Damaged, Defective, Missing, or Incorrect Orders
If your order arrives damaged, defective, missing items, or incorrect, contact us within 7 days of delivery at support@tryhumans.com with your order number and a photo or other information reasonably necessary for us to review the issue.
Damaged, defective, missing, or incorrect orders are handled separately from our 90-Day Money-Back Guarantee. Please review our Refund Policy for additional information.
Contact Us
For shipping or order-related questions, contact us at:
HUMANS (HighTouch Sales Inc.)
Email: support@tryhumans.com
Mailing address:
1968 S. Coast Hwy #3059
Laguna Beach, CA 92651
USA